职位描述
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General Description: Enhance on high quality services focus on customers’ expectation, with timely, efficiency and providing accuracy information to minimize customer complaints. Ensure high quality service in line with KPI. Specific Accountabilities: • Ensure operational excellence by complying with a quality control system based on the company’s ISO 9001 certification. • Use innovative ways, to offer competitive services, and to operate in a manner which increases customer loyalty, increases profitability and decreases operating costs. • Maintain excellent working relationships with all assigned customers and Schenker’s overseas offices. • Follow standard and customized SOP’s for customers as directed by Management. • Meet or exceed “Key Performance Indicators” (KPI’s) set for her/his functions. • Prepare and enter shipping related data into various computer systems in an accurate and timely manner. • Ensure accurate and complete Profit- and Loss data is entered into Schenker’s computer systems in a timely manner for each shipment file. • Handle booking/shipment requests, purchase order management and shipment tracking tasks as requested by customers. • Prepare/handle shipping documentation and to arrange for customs clearances. • Prepare freight quotations and freight invoices for customers and other Schenker offices (domestic and abroad) – and to ensure these quotations are prepared in a timely, accurate, competitive and professional manner. • Pro-actively act on behalf of customers and to handle all customer service related requests and tasks in a timely, accurate and professional manner. • Facilitate, support and coordinate the communication of customers with other departments and other Schenker offices (domestic and abroad). • Assist in business implementation and problem solving processes by participating in joint sales calls. Skills Required: • Good command of English, spoken and written • Conflict resolution and emergency handling skills • Technical Skills (Telephone and Order Booking systems preferable) • Communication skills - spoken and written • Negotiation and interpersonal skills • Proficient in using PC software (MS Windows) • Knowledge of International Trade and relevant laws, regulations, policies and procedures Experience and Qualifications • College degree or above • 2 years of experience in a project logistics related companies • Experience in quality management system such as ISO and COPC-2000 (preferred) Core Competences: • Customer Orientation • Planning
工作地点
地址:北京北京
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职位发布者
HR
全球国际货运代理(中国)有限公司
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交通·运输·物流
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500-999人
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外商独资·外企办事处
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玄武七玄武大道江苏软件园徐庄基地7栋