1 Executive – Customer Management
Corporate Unit: Greater China
Location: Shanghai
Reporting to: Supervisor - Customer Management
Staff Responsibility： N
2 General Description
This position is responsible for handling the customer service for ocean fright operation. Communication with clients and our oversea office to get actual routing instruction and costs.
3 Specific Accountabilities
61 To ensure operational excellence by complying with a quality control system based on the company’s ISO 9001 certification.
61 To use innovative ways, offer competitive services, and operate in a manner which increases customer loyalty, increase profitability and decrease operating costs.
61 To maintain excellent working relationships with all relevant 3rd party vendors used by Schenker.
61 To follow standard and customized SOP for customers as directed by Management.
61 To meet or exceed ‘Key Performance Indicators’ (KPI) set for her/his functions.
61 To handle booking/shipment requests, purchase order management and shipment tracking tasks as requested by customers.
61 To prepare/handle shipping documentation and to arrange for customs clearances.
61 To assist in the preparation of freight quotations and freight invoices for customers and other Schenker offices (domestic and abroad) – and to ensure these quotations are based on accurate and competitive pricing provided by Schenker’s 3rd party vendors.
61 To pro-actively act on behalf of customers and to handle all customer service-related requests and tasks in a timely, accurate and professional manner。
61 To ensure 3rd party vendors understand and comply with vendor-related instructions detailed in customer SOP.
61 Handle and execute Healthcare/Pharma shipments as per organizational guidelines, customer requirements and GDP Principles.
61 Receive the booking from the shipper.
61 Create STT no. for the booking and input CBK event in system.
61 All shipper / consignee code must be issue by MDM only, cannot be mis-using it.
61 Must input the booking and schedule details into Tango system when we received the booking of the shipper.
61 Must double check with our destination office through BOV / email and get the routing instruction in each time.
61 Must update the schedule in Tango system and input CGD, SDV, ETF and special event in system.
61 Must fill in the blank of booking